Turning a bad event into a good one

<p>I had a cell phone ****** off me which was not a very enjoyable experience. The phone was ****** on Wednesday I contacted my Insurance Company 24 Hour Mobility and lodged a claim the following day. I then phoned through to the Call Centre and spoke to a consultant, Shahil. Singh whose approach on the telephone was very professional, answering all questions posed and at the same time having impeccable telephone etiquette which you so often don’t find from Call Centre agents. My claim was finalised on the phone and am now awaiting a new cell phone to be delivered to me within the next 5 days. Fantastic</p>