LH
Lisle H
1 reviews | Active since Mar 2013
07 Jul 2015, 08:25
treating clients unfairly
Treating clients fairly? What does it mean to 24hour mobility insurance??<br> <br> Premiums are paid up to date, due to busy work life schedules I was unable to register claims within the 30day as per policy schedule......there was no prejudice to the insurer!!<br> <br> I have been requesting a formal rejection letter on 2 occasions with no joy, I have requested for the claim to be relooked at again with no joy.<br> <br> I am again requesting the claims to be re-looked at, I will load a HP complaint every 5days and will brand damage on all social media, and I will log complaint with Short term insurance ombudsman!<br> <br> Requesting urgent assistance and feedback!!<br>
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24Hour Mobility Cellphone Insurance's replyOfficial
07 Jul 2015, 09:10Hello lislehoods,
I am sorry to hear that you feel unfairly treated
As the policy terms & conditions were not met, the underwriter has thus declined your claim. Please see below where the policy wording states:
*Within thirty (30) days of the loss or damage you must have reported and supp**** all relevant information and details of the claims we have asked you for or all benefits under this policy will be forfeited.
Please be advised that the underwriter is bound by the terms & conditions of the policy and have acted accordingly.
Please note that the above term to the policy is also stated on the claim form
I have checked on the system and no motivation was received; however, I will escalate the above complaint through to management at the underwriters office for investigation and review
Feedback will be supp**** upon completion thereof
In the interim, you are welcome to contact our offices on *** should you have any queries
Kind Regards,
Chanel du Plessis
Claims Team Leader
I am sorry to hear that you feel unfairly treated
As the policy terms & conditions were not met, the underwriter has thus declined your claim. Please see below where the policy wording states:
*Within thirty (30) days of the loss or damage you must have reported and supp**** all relevant information and details of the claims we have asked you for or all benefits under this policy will be forfeited.
Please be advised that the underwriter is bound by the terms & conditions of the policy and have acted accordingly.
Please note that the above term to the policy is also stated on the claim form
I have checked on the system and no motivation was received; however, I will escalate the above complaint through to management at the underwriters office for investigation and review
Feedback will be supp**** upon completion thereof
In the interim, you are welcome to contact our offices on *** should you have any queries
Kind Regards,
Chanel du Plessis
Claims Team Leader
24Hour Mobility Cellphone Insurance's reply07 Jul 2015, 09:10
Official
Hello lislehoods,
I am sorry to hear that you feel unfairly treated
As the policy terms & conditions were not met, the underwriter has thus declined your claim. Please see below where the policy wording states:
*Within thirty (30) days of the loss or damage you must have reported and supp**** all relevant information and details of the claims we have asked you for or all benefits under this policy will be forfeited.
Please be advised that the underwriter is bound by the terms & conditions of the policy and have acted accordingly.
Please note that the above term to the policy is also stated on the claim form
I have checked on the system and no motivation was received; however, I will escalate the above complaint through to management at the underwriters office for investigation and review
Feedback will be supp**** upon completion thereof
In the interim, you are welcome to contact our offices on *** should you have any queries
Kind Regards,
Chanel du Plessis
Claims Team Leader
I am sorry to hear that you feel unfairly treated
As the policy terms & conditions were not met, the underwriter has thus declined your claim. Please see below where the policy wording states:
*Within thirty (30) days of the loss or damage you must have reported and supp**** all relevant information and details of the claims we have asked you for or all benefits under this policy will be forfeited.
Please be advised that the underwriter is bound by the terms & conditions of the policy and have acted accordingly.
Please note that the above term to the policy is also stated on the claim form
I have checked on the system and no motivation was received; however, I will escalate the above complaint through to management at the underwriters office for investigation and review
Feedback will be supp**** upon completion thereof
In the interim, you are welcome to contact our offices on *** should you have any queries
Kind Regards,
Chanel du Plessis
Claims Team Leader