mP
mark P
1 reviews | Active since May 2015
13 May 2015, 09:05
Treated very unfair
I have paid 24 mobility for three years claim free !!<br> They have refused to process my claim Dew to the following conditions: my phone was in my jacket <br> Pocket on charge ( please note phone was attached to power bank ) 24 mobile claims because my phone was <br> On charge at the time of the theft they have refused to process my claim claiming my phone was in a public domain <br> Dew to my negligent they will not process my claim <br> <br>
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Replies (1)
24Hour Mobility Cellphone Insurance's replyOfficial
13 May 2015, 11:40Hello mark17935,
Thank you for bringing the above complaint to our attention.
As the broker we do not have the authority to declined, authorise or overturn a claim should the claim be declined or prescribed by the underwriters.
I can only offer factual information & feedback regarding this matter, to assist you in understanding the reasons for the actions of the underwriters.
After investigations in to the claim, we find that the claim was declined due to the handset being left in your jacket unattended at a social occasion whilst being on charge.
Please see the policy wording below regarding this:
Loss or damage arising from the HANDSET or MOBILE DEVICE not being safeguarded
whilst being charged.
and
Loss or damage arising from the HANDSET or MOBILE DEVICE where it is left
exposed in a public place, place of recreation, office, mall or social occasion
where it is vulnerable for easy removal or damage.
Should you wish to further dispute the declination please contact the ombudsman for short term insurance:
****
*0860 OMBUDS (***)
Should you have any additional queries do not hesitate to contact our offices
Kind Regards,
Pauline Goosen
***
Thank you for bringing the above complaint to our attention.
As the broker we do not have the authority to declined, authorise or overturn a claim should the claim be declined or prescribed by the underwriters.
I can only offer factual information & feedback regarding this matter, to assist you in understanding the reasons for the actions of the underwriters.
After investigations in to the claim, we find that the claim was declined due to the handset being left in your jacket unattended at a social occasion whilst being on charge.
Please see the policy wording below regarding this:
Loss or damage arising from the HANDSET or MOBILE DEVICE not being safeguarded
whilst being charged.
and
Loss or damage arising from the HANDSET or MOBILE DEVICE where it is left
exposed in a public place, place of recreation, office, mall or social occasion
where it is vulnerable for easy removal or damage.
Should you wish to further dispute the declination please contact the ombudsman for short term insurance:
****
*0860 OMBUDS (***)
Should you have any additional queries do not hesitate to contact our offices
Kind Regards,
Pauline Goosen
***
24Hour Mobility Cellphone Insurance's reply13 May 2015, 11:40
Official
Hello mark17935,
Thank you for bringing the above complaint to our attention.
As the broker we do not have the authority to declined, authorise or overturn a claim should the claim be declined or prescribed by the underwriters.
I can only offer factual information & feedback regarding this matter, to assist you in understanding the reasons for the actions of the underwriters.
After investigations in to the claim, we find that the claim was declined due to the handset being left in your jacket unattended at a social occasion whilst being on charge.
Please see the policy wording below regarding this:
Loss or damage arising from the HANDSET or MOBILE DEVICE not being safeguarded
whilst being charged.
and
Loss or damage arising from the HANDSET or MOBILE DEVICE where it is left
exposed in a public place, place of recreation, office, mall or social occasion
where it is vulnerable for easy removal or damage.
Should you wish to further dispute the declination please contact the ombudsman for short term insurance:
****
*0860 OMBUDS (***)
Should you have any additional queries do not hesitate to contact our offices
Kind Regards,
Pauline Goosen
***
Thank you for bringing the above complaint to our attention.
As the broker we do not have the authority to declined, authorise or overturn a claim should the claim be declined or prescribed by the underwriters.
I can only offer factual information & feedback regarding this matter, to assist you in understanding the reasons for the actions of the underwriters.
After investigations in to the claim, we find that the claim was declined due to the handset being left in your jacket unattended at a social occasion whilst being on charge.
Please see the policy wording below regarding this:
Loss or damage arising from the HANDSET or MOBILE DEVICE not being safeguarded
whilst being charged.
and
Loss or damage arising from the HANDSET or MOBILE DEVICE where it is left
exposed in a public place, place of recreation, office, mall or social occasion
where it is vulnerable for easy removal or damage.
Should you wish to further dispute the declination please contact the ombudsman for short term insurance:
****
*0860 OMBUDS (***)
Should you have any additional queries do not hesitate to contact our offices
Kind Regards,
Pauline Goosen
***