jV
janeen V

1 reviews | Active since Mar 2015

30 Mar 2015, 11:19

this insurance sucks

Paid for 2 years almost R6000. 00 Insurance. Phone fell in the water by accident, they fixed it which i was very thankful for that, but than the problems started. I send this phone back twice and it gets sent back in the same condition, that I have sen it for in the first place. the phone heats up, the charger no longer charges the phone and it charges for 10 min and its full, two seconds later it is beeping because its empty. the phone freezes and everything is checked \working". I must be an idiot or the person who fixed this phone's credentials needs to be checked again. <br> <br> so i will be cancelling this mickey mouse insurance and take it somewhere else to fix.<br> <br> <br> <br> """

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Replies (1)
24Hour Mobility Cellphone Insurance
24Hour Mobility Cellphone Insurance's reply30 Mar 2015, 11:33
Official
Hello Neena123,

Thank you for bringing the matter to our attention.

Please be advised that the above complaint has been escalated to management at the underwriters office for review and investigation.

Once the investigation is completed feedback will be provided

Kind Regards

Chanel du Plessis
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