1 reviews | Active since Jun 2012
they always find a reason not to pay out.
24 hour mobility is the sly insurance company you will ever find. my fine stopped charging I first call them to inform them of this a lady advised that they don't cover charging faulty I then took my phone to MTN they quoted me 2700. A friend then advised me to go to Samsung and they quotation was even higher. So I decided to take the phone to 24 hour mobility for them to pay for the repair of my phone. Vashti O'Neill' who was dealing with my celphone claim declined my claim for late submit but on the term and condition I signed 6 years ago had no time limitation for a damaged phone. If anyone has insurance with this company please cancel and find a better company to deduct money and who will actually be of help when needed
Please be advised that after investigation into your claim we have found that you have not submitted your claim form within the 30 days of the incident occurring
We have also investigated with HVRC in accordance with the dates provided when it went in for assessment. It was sent in 04/12/2014 and you rejected the quotation on the 17/12/2014, the claim was then still not submitted within 30 days from the rejection date.
The underwriters then checked your Samsung documentation to see if you submitted within time from that quotation and found that the quotation was done the 21/12/2014, also not being within the 30 days to submit the claim.
Please see below the policy wording states:
Within thirty (30) days of the loss you must have supp**** all relevant
information and details of the claims we have asked you for or all benefits under
this policy will be forfeited.
Should you wish to further dispute the declination please contact the ombudsman for short term insurance:
****
*0860 OMBUDS (***)
Should you have any additional queries do not hesitate to contact our offices
Kind Regards,
Pauline Goosen
***
Please be advised that after investigation into your claim we have found that you have not submitted your claim form within the 30 days of the incident occurring
We have also investigated with HVRC in accordance with the dates provided when it went in for assessment. It was sent in 04/12/2014 and you rejected the quotation on the 17/12/2014, the claim was then still not submitted within 30 days from the rejection date.
The underwriters then checked your Samsung documentation to see if you submitted within time from that quotation and found that the quotation was done the 21/12/2014, also not being within the 30 days to submit the claim.
Please see below the policy wording states:
Within thirty (30) days of the loss you must have supp**** all relevant
information and details of the claims we have asked you for or all benefits under
this policy will be forfeited.
Should you wish to further dispute the declination please contact the ombudsman for short term insurance:
****
*0860 OMBUDS (***)
Should you have any additional queries do not hesitate to contact our offices
Kind Regards,
Pauline Goosen
***