1 reviews | Active since Jan 2015
THE MOST USELESS CEL INSURANCE COMPANY EVER
I have a policy with pinnacle marketing which had innitially covered my black berry torch and after my upgrade covered an apple iphone 5 32gigs. after a day or two using the iphone i was called by consultant stating i was under insured and should increase the cover to about R10.800 due to the value of that device then and which Idid.Ive never claimed from this company til two weeks ago after my device went missing. the service was disgusting based on the tone of several consultants, the feedback turn around time is the worst.They dont have the device I insured originally and have made that my problem. From a R300 access fee now I need to pay R900 and looking at their handset fees pricess are ridiculous. MTN really needs to stop advising us to use this company as they are *********** who can not even service us. I used this phone for business and Ive lost a lot of money cause of these people. Il be sending this to everywhere and anywhere I can. If MTN continues using them il also stop my business with them. we are tired of being de*****ed by these people. This company is just rated the worst for me.
Thank you for bringing the above complaint to our attention.
The notes on the system indicate that you have advised the underwriter that I personally advised you that the excess for the claim would be R300. This is the reason that you are not happy to pay the required R900 excess that the underwriter has requested.
Please be advised that I have reviewed the call recording after our conversation yesterday and can confirm that the excess was not confirmed with you and it was only advised that it needed to be paid. There was no mention of the value on the call. This call recording has been sent to the underwriters office for review and can be made available to you should you wish to personally review the matter.
Your policy states that the excess will be 10% value of the handset. The underwriter is bound by the terms of the policy and requires this payment in order to arrange replacement.
The underwriter is supplying you with an upgraded replacement at no extra cost.
Please be advised that the above complaint has been forwarded to their office for review and investigation and feedback will be provided accordingly
Kind Regards
Megan Hope
***
Thank you for bringing the above complaint to our attention.
The notes on the system indicate that you have advised the underwriter that I personally advised you that the excess for the claim would be R300. This is the reason that you are not happy to pay the required R900 excess that the underwriter has requested.
Please be advised that I have reviewed the call recording after our conversation yesterday and can confirm that the excess was not confirmed with you and it was only advised that it needed to be paid. There was no mention of the value on the call. This call recording has been sent to the underwriters office for review and can be made available to you should you wish to personally review the matter.
Your policy states that the excess will be 10% value of the handset. The underwriter is bound by the terms of the policy and requires this payment in order to arrange replacement.
The underwriter is supplying you with an upgraded replacement at no extra cost.
Please be advised that the above complaint has been forwarded to their office for review and investigation and feedback will be provided accordingly
Kind Regards
Megan Hope
***