JM
Jeanett M
1 reviews | Active since Jan 2015
15 Dec 2015, 13:46
The Most horrible Service I have come across
This is the most horrible service I have ever received after 2 years of being a loyal client to this insurance Company. My phone was sent for repairs for 2 weeks and when returned the speaker was still faulty. Nothing was ever done to the Phone except the fact that the repair center stole my sim pin and headphones that were in the box of my phone. Samantha and Megan continuously send email without no way forward. Both their attitude is **********.
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Replies (1)
24Hour Mobility Cellphone Insurance's replyOfficial
15 Dec 2015, 14:45Hello Jing Jing,
I am so sorry to hear that you are experiencing problems with the handset after the repairs.
As advised the repair center needs to re-assess the device under the warranty.
This was communicated on the same day that the problem was reported.
The process is being followed and has been advised on numerous occasions after many discussions with the call center and underwriting consultants.
The repair center will investigate the full report that you have given and will advise accordingly.
Please be advised that we are doing all we can to assist you within the procedure. After I returned your call I am sorry that you would not discuss the claim and your concerns further with me giving me the opportunity to assist.
I am happy to see that the matter is being resolved with the underwriter.
Kind Regards
Megan Hope
***
I am so sorry to hear that you are experiencing problems with the handset after the repairs.
As advised the repair center needs to re-assess the device under the warranty.
This was communicated on the same day that the problem was reported.
The process is being followed and has been advised on numerous occasions after many discussions with the call center and underwriting consultants.
The repair center will investigate the full report that you have given and will advise accordingly.
Please be advised that we are doing all we can to assist you within the procedure. After I returned your call I am sorry that you would not discuss the claim and your concerns further with me giving me the opportunity to assist.
I am happy to see that the matter is being resolved with the underwriter.
Kind Regards
Megan Hope
***
24Hour Mobility Cellphone Insurance's reply15 Dec 2015, 14:45
Official
Hello Jing Jing,
I am so sorry to hear that you are experiencing problems with the handset after the repairs.
As advised the repair center needs to re-assess the device under the warranty.
This was communicated on the same day that the problem was reported.
The process is being followed and has been advised on numerous occasions after many discussions with the call center and underwriting consultants.
The repair center will investigate the full report that you have given and will advise accordingly.
Please be advised that we are doing all we can to assist you within the procedure. After I returned your call I am sorry that you would not discuss the claim and your concerns further with me giving me the opportunity to assist.
I am happy to see that the matter is being resolved with the underwriter.
Kind Regards
Megan Hope
***
I am so sorry to hear that you are experiencing problems with the handset after the repairs.
As advised the repair center needs to re-assess the device under the warranty.
This was communicated on the same day that the problem was reported.
The process is being followed and has been advised on numerous occasions after many discussions with the call center and underwriting consultants.
The repair center will investigate the full report that you have given and will advise accordingly.
Please be advised that we are doing all we can to assist you within the procedure. After I returned your call I am sorry that you would not discuss the claim and your concerns further with me giving me the opportunity to assist.
I am happy to see that the matter is being resolved with the underwriter.
Kind Regards
Megan Hope
***