Thanks Rene :)

I dealt with Rene Du Plessis, I must say I was quite impressed with her service, she handled the call really well. She was friendly yet professional, attentive, could answer all of my questions, even made a little conversation while she searched for my policy. Assisted me with a query or two over email after the call as well.

No hiccups at all, it was an absolute pleasure dealing with her.