Terrible service ever and my account debited ********ly!

I must say that I am extremely disappointed in the manner in which my claim was poorly handled. I spoke to Miche Tromp on the 3rd January 2018 and submitted my claim on the 4th of January 18 as requested. On the same day I was notified that my claim has been received and is being processed. On the 10th January 2018 I received a mail advising that my claim has been approved and an excess amount will be communicated. There was additional info requested and I provided them with a response. The question asked was when last did I use the sim card on the lost phone of which I responded to say that I cannot remember because I have two phones in my possession and the sim card at the time was on my Huawei phone. Due to my work commitments I am required to have an additional phone in case of emergency and that is why I had carried my samsung handset as a spare which I do all the time.

I kept on making follow ups with Miche on the status of the claim but he/she could not advise on the turnaround time. It was only on the 8th February when I decided to contact your office to find out what is the hold up and only then I was advised that my claim had been rejected and policy cancelled on the 24th January 2018 and I was never notified. This is very unprofessional from your side and to make matters worse your company went on to debit my account month end which I see it ******** if the policy was already cancelled.

I asked Naiem Ibrahim who sent me a mail confirming my policy being cancelled to provide me with an urgent response regarding my query and till today it does not sound urgent to them and no response at all. I took this insurance in 2012 and I was claiming for the very 1st time and guess what, my policy gets cancelled immediately thereafter as if I have been claiming multiple times.

Good luck to their clients..