Terrible service

<p>Initially I struggled to get feedback after submitting my claim form, I had to constantly run after people to get a response on the outcome. After having to go through that, my phone was collected on 20 June 17 to go in for repairs. On 30 June 17, I contacted the call centre to find out the status of the repair since I had not received any communication. I was then told that they were awaiting the pass code for my phone. No one had contacted me to get the pass code, so were they just going to wait indefinitely for me to call before they would ask for the pass code? Anyway, I then gave the pass code and still have not received any communication since then. I tried calling the call centre numerous times to find out what's happening but I keep getting a message saying that the call cannot be connected. This is pathetic and I'm so frustrated from having to run after this insurance all the time.</p>