1 reviews | Active since Jan 2017
Terrible and frustrating service
<p>On 8th December 2016 a cellphone mobility claim form was completed by me and forwarded to Pinnacle Marketing. They needed revised information which was sent to them. On Monday, 9th January 2017 I received a message requesting the same information, Tuesday, 10 January 2017, I received another message asking me to pay a R300 fee! It is more than a month later and I am still waiting for ANYONE to collect my damaged phone!!!</p>
Good Morning
Thank you for bringing this matter to our attention,
I have looked into it and can see that the underwriter is awaiting the confirmation of excess payment in order to arrange the collection. Please can you forward the payment slip as confirmation of payment to megan@pinnaclemarketing.co.za and I will esclaat5e to their office on your behalf.
We do apologise for th delay and frustration caused.
Kind Regards
Megan Hope
Claims Manager ***
Good Morning
Thank you for bringing this matter to our attention,
I have looked into it and can see that the underwriter is awaiting the confirmation of excess payment in order to arrange the collection. Please can you forward the payment slip as confirmation of payment to megan@pinnaclemarketing.co.za and I will esclaat5e to their office on your behalf.
We do apologise for th delay and frustration caused.
Kind Regards
Megan Hope
Claims Manager ***