Super Slow Process & Poor Delivery

I lodged my claim for an iphone 11 Red, 64GB last week and submitted all the necessary documents but still have no feedback and I am getting texts about missing documents. I have called countless times and talked to different agents who advised me that the only thing missing is verifying the lodgement of my case at Sandton SAPS and apparently they are not answering their phone.

I am phoneless and as if I remember correctly, according to the policy options, I took an all risk cover with a sim card insurance (Which I do not need as I have made a sim swap myself) and also ticked the option on being landed a temporary phone as I wait for my claim to be approved but none of that has happened.

Disappointed.