DM
Duduzile M
1 reviews | Active since Feb 2013
01 Jul 2015, 12:39
stupid service
I took the insurance with the company in case my phone ****** or damage . i lost the phone last week now the company refuse to pay saying i was negligent left the phone on the toilet so they cant pay , i don't remember that when i sing for the insurance , it says lost or damage . so can they pay me back my money , PLEASE I NEED MY ****ING PHONE NOW . i need to contact my law about this . Stupid insurance , every client always complain about you stupid service .<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
24Hour Mobility Cellphone Insurance's replyOfficial
01 Jul 2015, 13:49Hello Bayanda4me,
Please be advised that in order to have a valid claim all of the obligations of the policy needs to be met. The policy has specific exclusions and certain events are not covered by the policy.
The system clearly shows that the policy documents where e-mailed to you on inception of the policy as well as after the last change of details on the 11/02/2014. Further to this a link to the policy wording was sent successfully to your cellphone number on the 10/07/2014.
The policy states:
You are not covered for:
ix) Loss or damage arising from the MOBILE DEVICE where it is left exposed in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage.
The claims has been declined as the event is not covered.
Should you feel unfairly treated please feel free to take the matter up with the short term insurance ombudsman who is there to ensure fair business.
We are sorry that the event that you are claiming on is not covered. As the broker we do not have the authority to over turn the decision of the underwriter who is bound by the terms of the policy.
Megan Hope
***
Please be advised that in order to have a valid claim all of the obligations of the policy needs to be met. The policy has specific exclusions and certain events are not covered by the policy.
The system clearly shows that the policy documents where e-mailed to you on inception of the policy as well as after the last change of details on the 11/02/2014. Further to this a link to the policy wording was sent successfully to your cellphone number on the 10/07/2014.
The policy states:
You are not covered for:
ix) Loss or damage arising from the MOBILE DEVICE where it is left exposed in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage.
The claims has been declined as the event is not covered.
Should you feel unfairly treated please feel free to take the matter up with the short term insurance ombudsman who is there to ensure fair business.
We are sorry that the event that you are claiming on is not covered. As the broker we do not have the authority to over turn the decision of the underwriter who is bound by the terms of the policy.
Megan Hope
***
24Hour Mobility Cellphone Insurance's reply01 Jul 2015, 13:49
Official
Hello Bayanda4me,
Please be advised that in order to have a valid claim all of the obligations of the policy needs to be met. The policy has specific exclusions and certain events are not covered by the policy.
The system clearly shows that the policy documents where e-mailed to you on inception of the policy as well as after the last change of details on the 11/02/2014. Further to this a link to the policy wording was sent successfully to your cellphone number on the 10/07/2014.
The policy states:
You are not covered for:
ix) Loss or damage arising from the MOBILE DEVICE where it is left exposed in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage.
The claims has been declined as the event is not covered.
Should you feel unfairly treated please feel free to take the matter up with the short term insurance ombudsman who is there to ensure fair business.
We are sorry that the event that you are claiming on is not covered. As the broker we do not have the authority to over turn the decision of the underwriter who is bound by the terms of the policy.
Megan Hope
***
Please be advised that in order to have a valid claim all of the obligations of the policy needs to be met. The policy has specific exclusions and certain events are not covered by the policy.
The system clearly shows that the policy documents where e-mailed to you on inception of the policy as well as after the last change of details on the 11/02/2014. Further to this a link to the policy wording was sent successfully to your cellphone number on the 10/07/2014.
The policy states:
You are not covered for:
ix) Loss or damage arising from the MOBILE DEVICE where it is left exposed in a public place, place of recreation, office, mall or social occasion where it is vulnerable for easy removal or damage.
The claims has been declined as the event is not covered.
Should you feel unfairly treated please feel free to take the matter up with the short term insurance ombudsman who is there to ensure fair business.
We are sorry that the event that you are claiming on is not covered. As the broker we do not have the authority to over turn the decision of the underwriter who is bound by the terms of the policy.
Megan Hope
***