SICK AND TIRED OF BEGGING FOR A SERVICE I PAY FOR HASSLE FREE

<p>I am so sick and tired of being caller number 5 or 7 or 4 having to wait for 45 minutes to speak to a consultant on a daily basis just to get a different runaround story from them every day.</p> <p>I sent through 2 claims on the 19/01/2017 and ever since only one claim was processed so far of which the underwriters needed more information...Nobody from pinnacle marketing contacted me until I called the underwriters myself and gave them the outstanding details of which they advised me to call pinnacle marketing and ask them to load the second claim as they havent touched it.</p> <p>I sent through emails to Gene and CCd Megan and even the claims email address........ Gene rep**** but wasnt much help in this regard as nothing was done. Warren was supposed to call me back but he most probably forgot.Megan gets cc'd in all the mails yet she doesnt even attempt to follow up or assist.Chanel Du Plessis is a null and absent case i cant even mention.</p> <p>Ive been insured with these pople from 2011 AND NOT ONCE have their debit order returned unpaid nor had they ever had hassles from me and what the turnaround for that?..... POOR AND PATHETIC CUSTOMER SERVICE if you ask me.</p> <p> </p> <p>I am cancelling my insurance with these people as soon as this matter is resolved!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>Thank you Gene,warren, megan and chanel for your poor service.........................</p> <p> </p>