1 reviews | Active since Nov 2014
showing no care whatsoever
I claimed and I had to call back for feedback, Leigh spoke to me about an S5 one with 16 GB and a 32 GB I choose the 16 GB but did not agree to the Vodafone. Now I call them they delivered a Vodafone quess what? Firstly they said they dont give loan phones as they call them but I once received the same Vodafone and they picked it up later to tell me I cant use a Vodafone cause its going to give me problems since I'm with MTN but today I'm told it wont give me problems. They can check my previous claim I got two deliveries but today its different, this is the same company and this happened less than a year they can check, Leigh attitude is like I'm not interested in trying to see what I can do for you as a client
Thank you for bringing the above to our attention.
I do apologize for the frustration caused and I have escalated the above matter to the underwriter to investigate and revert back to you as soon as possible.
In terms of the insurance policy, courtesy phones are not included and the phone you received on your previous claim was a loan phone directly from the supplier of your replacement.
I will also address the Vodafone issue with the underwriter to have this matter speedily resolved.
Once again, i do apologize for the frustration caused.
Kind regards
Ruark Jewell
***
Thank you for bringing the above to our attention.
I do apologize for the frustration caused and I have escalated the above matter to the underwriter to investigate and revert back to you as soon as possible.
In terms of the insurance policy, courtesy phones are not included and the phone you received on your previous claim was a loan phone directly from the supplier of your replacement.
I will also address the Vodafone issue with the underwriter to have this matter speedily resolved.
Once again, i do apologize for the frustration caused.
Kind regards
Ruark Jewell
***