Shocking Service from Pinnacle Marketing and MTN South Africa

<p>Absolutely SHOCKING service from Pinnacle Marketing thanks to MTN South Africa. I was told by MTN I had to do my claim via telephone with Pinnacle Marketing as... this was their new process, but they assured me that it would be much quicker if I went directly through them anyway. Yesterday at approximately 13h45 I phoned Pinnacle with all my paper work in order and asked if I could proceed with the claim via the telephone. They informed me that I had to send my paperwork to them via email and that it would then be processed within 72 hours (which in my opinion is FAR too long for an insruance claim). They informed me they had a back log. At approximately 16h30 I phoned again to check if they had received my paper work as I had received no confirmation. The guy I spoke to informed me he had received it and was loading it onto the system right as we spoke. A few minutes ago, having still not received any confirmation of anything I decided to call again to follow up. This time the NEW person I spoke to advised that they had the email but it had not yet been loaded into the system as promised by the guy yesterday, and that it would take 72 hours from when it was loaded onto the system, not from when I sent the email, meaning that for the past 24 hours they have done absolutely diddly squat with my claim and that I will have to wait another 72 hours from when they actually process it. This is absolutely unacceptable service. The client does not care if you have a back log - you should put systems in place to deal with this. I would not recommend their services to anyone and sincerly hope that my case is dealt with as soon as possible. I will not stop phoning or following up until my claim is sorted.</p>