VR
Vanessa R

1 reviews | Active since Dec 2010

09 Feb 2017, 19:50

Shocking service!!!

<p>My cell phone went in on the 23rd of November for overheating. Was delivered back in December with a system error on the camera. Picked up again in January and delived back in February with the exact same system error.Picked up again two weeks ago and delivered back today with the tray which the sim card goes into missing! Though a number of staff from monitorkzn, who I assume are the underwriters are copied in on the hundered of emails to the supplier not once has anyone from the insurer or underwriter bothered to get involved to expedite the matter or simply apologise.</p> <p> </p> <p>Really disappointed, their service has seriously slipped in the last few years.</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
24Hour Mobility Cellphone Insurance
24Hour Mobility Cellphone Insurance's reply14 Feb 2017, 13:06
Official

Good afternoon

Thank you for bringing this matter to our attention,

I have checked the system and can see that the SIM tray has since been delivered.

I will forward this complaint to the underwriter's office for their records.

Kind Regards

Megan Hope

Claims manager - Pinnacle Marketing

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