Service is ridiculous

<p>I hardly ever complain about service, but I have been utterly disgusted with the service of Mtn Insurance and their subsidiary 24HourMobility.At the beginning of November 2016,my phone was involved in accident where it received water damage.I immediately submitted a claim at our closest Mnt outlet.I was told I would be contacted within 48 hours.3 weeks later after many attempts at calling, emailing and so called escalations of my query I finally got through to a call centre agent who assisted me and sent a courier to fetch the damaged phone.According to her,I would be contacted with 5 days with the outcome of the assessment and claim.Eventually at the beginning of January 2017,I received an sms to say that my claim had been approved and they would proceed on payment of an excess and that an agent would contact me.After waiting 2 weeks without contact,I phoned today and was told their agents are too busy to contact clients and clients are free to contact them.They will only proceed once proof of payment is received but they cannot tell me when the repairs will be complete.I am utterly disappointed that such a big company as Mtn would even associate themselves with an insurance like this!Needless to say I will not make use of their services in future. #MTN Insurance is a joke.</p>