Service deteriorating
<p>I loved this insurance, it has worked wonders until last month. Imagine, I bought a laptop exactly a month ago and asked them to cover me. I filled up the forms which they lost the first time, emailed them the second time and they disappeared on me. Presently, I don't even know whether I am covered or not. I have emailed countless times but none of them seem interested to give me information to say whether I am covered or not. This is an inconvenience because I can't walk around freely with my laptop.</p>
Good Day Lyndah Machie,
With reference to the complaint for your 24Hour Mobility New Insurance for the Laptop, please be advised that I investigated the matter.
There was a delay regarding adding the device to the system.I noticed that the device is on the system now and the Administrator will be in contact with you within the next 20-30minutes.
I sincerely apologise for the confusion/inconvenience that you are experiencing.
Yours Sincerely
Valencia Steph**** (Queries Supervisor)
Good Day Lyndah Machie,
With reference to the complaint for your 24Hour Mobility New Insurance for the Laptop, please be advised that I investigated the matter.
There was a delay regarding adding the device to the system.I noticed that the device is on the system now and the Administrator will be in contact with you within the next 20-30minutes.
I sincerely apologise for the confusion/inconvenience that you are experiencing.
Yours Sincerely
Valencia Steph**** (Queries Supervisor)