1 reviews | Active since Apr 2012
Selfish service
<p>i have been with the company for three years now and on the past weekend i lost my ohone at pick n pay shop while was with my two boys it happen i reiceved a call and one of the boys ran off and ran after him leaving the phone by the counter, when i came back i thought he played with the phone and put it in the bag because he is always playing with the phone. wen i got to the car i realsed the phone wa not in the bag and when i called it it was off. went to the shop but was told that they didnt see anyone. i reported the matter and put in a claim to the insurer to be told that i left the phone unattended and my policy is alos cancelled with immediate effect. i believe it was harsh and selfish service from people who doenst respect fatherhood. they have really a bad service and doe4snt respect me a a customer. told them i rather loose my phone tha tmy son, and i didnt write on the claim form that my boys where there because i nver use my boys as an excuse. but i feel good because i still have my son and the phone is just a material. </p>
Dear Mr ST Zwane,
Thank you for bringing the above matter to our attention.
Please be advised that the underwriter is bound by the terms of the policy and has declined the claims as the policy states:
EXCLUSIONS APPLICABLE TO ALL SECTIONS OF THE POLICY (What you are not covered for).
viii) Loss or damage arising from the MOBILE DEVICE where it is left unattended
in a public place, place of recreation, office, mall or social occasion where it
is vulnerable for easy removal or damage.
As you advised on your claim form that the handset was left unattended the claim was declined.
The underwriter has received your motivation regarding the claim and I have forwarded them the above complaint for review.
Feedback will be provided with regards to the outcome of the motivation, by the underwriters office as soon as possible.
Kind Regards
Megan Hope
Claims Manager - Pinnacle Marketing
**********
Dear Mr ST Zwane,
Thank you for bringing the above matter to our attention.
Please be advised that the underwriter is bound by the terms of the policy and has declined the claims as the policy states:
EXCLUSIONS APPLICABLE TO ALL SECTIONS OF THE POLICY (What you are not covered for).
viii) Loss or damage arising from the MOBILE DEVICE where it is left unattended
in a public place, place of recreation, office, mall or social occasion where it
is vulnerable for easy removal or damage.
As you advised on your claim form that the handset was left unattended the claim was declined.
The underwriter has received your motivation regarding the claim and I have forwarded them the above complaint for review.
Feedback will be provided with regards to the outcome of the motivation, by the underwriters office as soon as possible.
Kind Regards
Megan Hope
Claims Manager - Pinnacle Marketing
**********
thank you for the feedback. i think it was just a misdirection of words from my side that was used maybe and the space provided to explain what really happened that limited me. i love my phone to leave unattended. it was just fatherhood duty that caused this and pardon me for using left on on the claim form. it was just a prefix used.
thank you for the feedback. i think it was just a misdirection of words from my side that was used maybe and the space provided to explain what really happened that limited me. i love my phone to leave unattended. it was just fatherhood duty that caused this and pardon me for using left on on the claim form. it was just a prefix used.