Samsung S5 water damaged (fell in pool)

I dropped my Samsung S5 phone in the pool.<br> I put a claim in with Venell hughes, I was told 3-5 working days to collect and then another 5days to repair. Phone was collected on 7/8/2015 and then i was told that there was a fault with the screen. a new screen would arrive only on the 18/8/2015. I begged for a loan phone but was told to wait till my phone was repaired.<br> I emailed venell asking what is happening with my phone today 18/8/2015. Venell then emailed the repairer (Melissa govender). <br> Melissa from the repair centre emails me back saying they received the wrong stock. They only have white colour screens and black never arrived. Tell me how did they get that wrong when the clearly asked for a black screen. I said i would accept a white screen as i am desperate for a phone.<br> It is will be 2 weeks tomorrow that i lodged a claim. What frustrates me more is that they wanted me to pay R150 excess up front and needed to collect the phone before entertaining my claim. Why wasn't my phone replaced ? I had to go buy a cheap phone in the meantime. Thanks 24mobility for nothing.