Samsung S5 claim

<p>I have a Samsung S7 edge that I upgraded to from the Samsung S5. Recently I decided that I wanted to use the S5 again for Work purposes, so put my sim card in, switched the phone on & I accidentally dropped it.</p> <p>The main camera landed on a stone & broke the glass & now the camera does not take good images. </p> <p>I submitted my claim the very next day & it was declined as they say that the sim was not active on that phone recently. </p> <p>This phone is covered for high risk & no where does it state that the sim must be active in this phone but a claim must be made with in 30 days off the damage. </p> <p>The phone can have only 2 numbers that use the phone & in this case it had the correct number. </p> <p>Now they don't even reply to my email!</p> <p>If they won't repair the phone for which I pay high risk insurance for then surely they must back pay all the fees for this phone since the last claim on this handset. </p>