replacement with a small undervalued device

<p>My sony z which aprox cost 9000 on the time i took the policy was damaged by their technician now they want to replace mi with a cheaper z5 compact or m5 of which i dispute that caz those s**** are way below my device and the screen size is smaller than my device<br /> They say i must pay additional 2300 for them to replace mi with sony z5 they got 2 policies one for 8600 which i signed for r110 per month and later they increased my payments to r127 but the device was dropped its value to 7800 of which i dont know weh they got it from and they are using the 7800 policy to replace my device .<br /> logicaly if yu increase the premium automatic the value will increase but to them they dropped the value <br /> My device i bought it in sep 2013 I send them 2 pic i shoot from store on dec 2013 with prices of 9200 and 9600 they reject them saying they got their own prices but wants mi to accept theirs <br /> Previuosly They rejected my claim in dec 2014 reason i mistaken put a wrong date of which the date i put didnt exist at all i clearly mentioned SATURDAY on my claim form instead of sat8 nov2014 i put sat7nov 2014 they didnt want to believ my story that my calender year was wrong i clearly mentioned sat caz i knew i was at work on saturday wen device got damaged so i check on a wrong calender year which turns to be sat7 2015 and they never bothered to verify which saturday i was talkin about since that date was invalid caz we where still in 2014 and i paid mtn r3300 to fix that phone thanks to them<br /> These ****** tries to trick us for simple mistake Since yu refuse to repair my device in 2014 caz of two different dates same think i m not gonna accept yo offer caz you got also two prices 8600 and 7800 <br /> My device got screen damage n reported on 8june n was returned back to mi only worked 6hrs i returned back and was then deemed unrepairable <br /> So they say i got up to 8sep to decide their s**** or pay 2300 or they cancel my policy and i will got nothing i questioned them why 8sep such a short notice they say device was reported on june 8 so we count 90 days i asked did u considet that the driver takes ages to pick up the 4n n it was repaired n send back to mi n the driver took another ages to recollect it again and thd technician took another ages ****ing my phone so were exact does yo 90 days start from lisa replyied i am complainin too much i m complainin of everything the prices the driver the technicians now you are on dates</p>