MB
Madonna B
1 reviews | Active since Sept 2015
04 Sept 2015, 14:46
REFUSING TO REPLACE ****** PHONE
I was ****** last week Friday in Johannesburg where a guy demanded my phone and threatened to stab me with a knife, I've logged a claim with insurance which now declined as at that time I used another SIM card but yet the same Network due to me being harassed with prank calls...I never got around to inform the store that I can take responsibility for and can even pay a fine for but now I have to loose out on all the money I paid for insurance ???
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24Hour Mobility Cellphone Insurance's replyOfficial
04 Sept 2015, 15:49Hello Queyaan,
Thank you for bringing the above to our attention.
The policy wording states:
It is important to note that the MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with telephone number listed on your Schedule. The policy allows for up to 2 numbers to be listed on the schedule. Either one of these listed numbers must be used in the insured device at all times.
You can change your cell phone number at any time but the MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
However i have escalated the matter to the management at the underwriters office to investigate, in particular reference to the insured number not being used due to the harassing phone calls.
They should revert back to you early next week.
I do apologize for the inconvenience.
Ruark Jewell
***
Thank you for bringing the above to our attention.
The policy wording states:
It is important to note that the MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with telephone number listed on your Schedule. The policy allows for up to 2 numbers to be listed on the schedule. Either one of these listed numbers must be used in the insured device at all times.
You can change your cell phone number at any time but the MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
However i have escalated the matter to the management at the underwriters office to investigate, in particular reference to the insured number not being used due to the harassing phone calls.
They should revert back to you early next week.
I do apologize for the inconvenience.
Ruark Jewell
***
24Hour Mobility Cellphone Insurance's reply04 Sept 2015, 15:49
Official
Hello Queyaan,
Thank you for bringing the above to our attention.
The policy wording states:
It is important to note that the MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with telephone number listed on your Schedule. The policy allows for up to 2 numbers to be listed on the schedule. Either one of these listed numbers must be used in the insured device at all times.
You can change your cell phone number at any time but the MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
However i have escalated the matter to the management at the underwriters office to investigate, in particular reference to the insured number not being used due to the harassing phone calls.
They should revert back to you early next week.
I do apologize for the inconvenience.
Ruark Jewell
***
Thank you for bringing the above to our attention.
The policy wording states:
It is important to note that the MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with telephone number listed on your Schedule. The policy allows for up to 2 numbers to be listed on the schedule. Either one of these listed numbers must be used in the insured device at all times.
You can change your cell phone number at any time but the MOBILE DEVICE will only be covered if your broker, Pinnacle Marketing (Pty) Ltd has been notified of the change.
However i have escalated the matter to the management at the underwriters office to investigate, in particular reference to the insured number not being used due to the harassing phone calls.
They should revert back to you early next week.
I do apologize for the inconvenience.
Ruark Jewell
***