Refused theft claim

<p>So I have been with the company since 2011 insuring 2 different cellphones with them and in that time the phone that was insured with them I handed over to my sister not knowing that I should change the cellphone number on the policy and make it hers. Recently the phone got ****** and they declined the theft claim and this is after recently accepting a screen damage claim and fixing it with no hassle. I am utterly disappointed with the service I have received. I got told to email and write a motivational letter as to why my claim should be reviewed and have not heard anything back from them since.</p>