Refuse to give me the amount of the phone I ensured

Hello Peter

The company is giving problems and say there is nothing I can do about it.

I insured my Samsung note with 24 hour mobility, I submitted all necessary docs for claim n it was approved... They even sent an email confirming my policy and how much it was covered for.. Which is 9k and a couple of Rands... Now that they have to replace my note, they tell me they will buy me a tablet which is worth half the note I am claiming for, I told them I do not accept because it is a downgrade, then they opted on giving me MOney which I really do appreciate, but the problem is they want to pay me the amou t of the phone I dd not insure, which is the 5500 of the tablet I refused... Why not pay me the amou t of the phone I ensured and not the one I do not even know.