AW
Annaline W
1 reviews | Active since Jan 2013
09 Nov 2015, 11:41
Refund of premiums
On the 25/06/2015 I send an cancelation instruction to Tamsyn Scheepers who never send it to the relevant party I guess if it is not in her job discription does not have to send it on. Well on the 07/10/2015 I had to resend my cancelation instruction and was then advised that a 30 day waiting period will apply for the cancelation to be enforced.<br> <br> Now my point is why should I wait a further 30 days longer if there staff did not deem it neccessary to pass on an email to the relevant department. Instead of ignoring it as it was not in there job discription.<br> <br> Poor service really
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24Hour Mobility Cellphone Insurance's replyOfficial
09 Nov 2015, 13:24Hello C1K2AD,
Dear Annaline De Wee, please accept my sincere apologies that your request for Cancellation was not processed on your initial attempt to Cancel.
Please find that the 30days' waiting period to be refunded is due to the 30days' which a client may still have a debit order reversed with their bank.
I can however see that your refund was paid on 31/10/2015 and no further debit orders was raised after the debit order for 25 September 2015.
Kind Regards
Marcha Prinsloo
Queries Manager
Dear Annaline De Wee, please accept my sincere apologies that your request for Cancellation was not processed on your initial attempt to Cancel.
Please find that the 30days' waiting period to be refunded is due to the 30days' which a client may still have a debit order reversed with their bank.
I can however see that your refund was paid on 31/10/2015 and no further debit orders was raised after the debit order for 25 September 2015.
Kind Regards
Marcha Prinsloo
Queries Manager
24Hour Mobility Cellphone Insurance's reply09 Nov 2015, 13:24
Official
Hello C1K2AD,
Dear Annaline De Wee, please accept my sincere apologies that your request for Cancellation was not processed on your initial attempt to Cancel.
Please find that the 30days' waiting period to be refunded is due to the 30days' which a client may still have a debit order reversed with their bank.
I can however see that your refund was paid on 31/10/2015 and no further debit orders was raised after the debit order for 25 September 2015.
Kind Regards
Marcha Prinsloo
Queries Manager
Dear Annaline De Wee, please accept my sincere apologies that your request for Cancellation was not processed on your initial attempt to Cancel.
Please find that the 30days' waiting period to be refunded is due to the 30days' which a client may still have a debit order reversed with their bank.
I can however see that your refund was paid on 31/10/2015 and no further debit orders was raised after the debit order for 25 September 2015.
Kind Regards
Marcha Prinsloo
Queries Manager