1 reviews | Active since Jan 2014
PROCESS MY CLAIM ASAP, IM TIRED!
<p>I have put in my claim to 24 hour mobility on 28 December and in 2 days they declined it saying the number on device is not the one they have on the system and the report came from mtn when my number is no more mtn and the lousy report was from 2014 and nothing recent, they then advise me to send proof of port from Vodacom and I only managed to do that over a week ago and have sent it to them on 23-01-2017 and it’s been a week since no one from pinnacle/ 24 hour mobility has given me feedback on my claim. The phone hardly functions and I’m not understanding where the delay is, it’s been a month since I have put in my claim! I’m frustrated, annoyed at their poor service and want my phone replaced ASAP.</p> <p> </p>
Dear khanyie,
Thank you for bringing this to our attention.
I have checked on the system and see that your documentation was received confirming that the insured number was ported to another network.
Please be advised that the declination has been overturned based on the info received - Lynette will be in further contact with you to advise on the excess required and to provide you with the relevant banking details.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Dear khanyie,
Thank you for bringing this to our attention.
I have checked on the system and see that your documentation was received confirming that the insured number was ported to another network.
Please be advised that the declination has been overturned based on the info received - Lynette will be in further contact with you to advise on the excess required and to provide you with the relevant banking details.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
I am still waiting to be contacted, is it going to take another year? what a pathetic service!!!!!
i will never in my entire life even recommend this horrible 24 hour mobility to an enemy! All my friends and family and friends of friends must know about this, pathetic!
I am still waiting to be contacted, is it going to take another year? what a pathetic service!!!!!
i will never in my entire life even recommend this horrible 24 hour mobility to an enemy! All my friends and family and friends of friends must know about this, pathetic!