1 reviews | Active since Nov 2016
Poor service and non cancellation
<p>I cancelled my contract of one of the cell phones I ensured last year already. I then saw that the instalment is still being deducted. When I called I discovered that there was another premium being deducted as when I upgraded they did not remove the old phone! I want my money and they are giving me long stories. I am going to the ombudsman. This is not on! </p>
Dear Gary De Waal,
Please find that the Policy was Cancelled on 19/03/2017. Please find that usually the Cancellation is not effected with MTN with the immediate Billing Cycle and there may still be another premium collected for insurance, which should be credited to your Contract Account with the Billing Cycle there - after.
I have noted that you have been dealing with our Accounts Department and will send a follow - up in order for you to be contacted.
Yours Sincerely,
Marcha Prinsloo
Queries Manager
Dear Gary De Waal,
Please find that the Policy was Cancelled on 19/03/2017. Please find that usually the Cancellation is not effected with MTN with the immediate Billing Cycle and there may still be another premium collected for insurance, which should be credited to your Contract Account with the Billing Cycle there - after.
I have noted that you have been dealing with our Accounts Department and will send a follow - up in order for you to be contacted.
Yours Sincerely,
Marcha Prinsloo
Queries Manager
Hi Marcha
Please listen to the recordings! I have cancelled the agreement last year 2016!
Hi Marcha
Please listen to the recordings! I have cancelled the agreement last year 2016!