Poor customer service

<p>On the 04/07/2016 I submitted a claim to 24Hour Mobility for a my phone's screen that was cracked, I was dealing with Douglas Mckellar who is the claim consultant for 24Hour Mobility. Upon submitting the claim I also had to pay a excess fee of R150. I reiceived my phone about a week later, the screen was fixed however the charging block was not working, I notified Douglas and he sent people to come and collect the phone. I recieved my phone the charging block was working however this time my speaker was not working(I could hear the person calling me but he/she couldn't) and every time I listen to a voice note or make a phone call the screen shut down. I called Douglas on 28/07/2016 and informed him about the problems i was experiencing, he said he will send people to collect the phone, till today 02/08/2016 no one has come I didn't even recieve any phone calls or emails. I don't know what they did with my phone but it was more wrong than right. 24Hour Mobility don't seem to care about my phone now that they have received the excess fee. I would'nt recommend anyone to take out sell phone insurance with 24hour Mobility because all they care about is taking money from you and don't provide the service they promise. Their consultants are not helpfull at all especailly the one I was dealing with Douglas McKellar. I just want to warn the public think carefully before you take out cellphone insurance with 24hour mobility. </p>