ZX
Zamantuli X
1 reviews | Active since Mar 2018
07 Apr 2021, 14:23
Poor customer service
I joined this insurance and claimed 2 months ago I received the laptop and last moth it died on me and I reported the issue on the 27th of March 2021. I have been waiting from then to be contacted so they will collect the laptop and look at it but still I see e-mails going back and forth and no one is willing to assist. Right now all I want is for them to collect their laptop and use a different supplier for another one or they just give me cash in lieu. I have used it for less than a month, it's extremely slow and shuts down out of the blue and now it just won't barge.
Helpful (0)
Replies (3)0
Replies (3)
24Hour Mobility Cellphone Insurance's replyOfficial
07 Apr 2021, 14:31Good Afternoon Zamantuli,
Thank you for bringing this matter to our attention,
Your complaint will be escalated to management at the underwriters office for review and feedback will be supp**** by their offices.
The insurance claim closed once the replacement was accepted and issued from the supplier.
Any issues other than physical/water damage, loss or theft with the replacement device will need to be handled under the device warranty with the supplier.
The underwriter who arranged the replacement will assist you with this process.
Kind Regards,
Thank you for bringing this matter to our attention,
Your complaint will be escalated to management at the underwriters office for review and feedback will be supp**** by their offices.
The insurance claim closed once the replacement was accepted and issued from the supplier.
Any issues other than physical/water damage, loss or theft with the replacement device will need to be handled under the device warranty with the supplier.
The underwriter who arranged the replacement will assist you with this process.
Kind Regards,
24Hour Mobility Cellphone Insurance's reply07 Apr 2021, 14:31
Official
Good Afternoon Zamantuli,
Thank you for bringing this matter to our attention,
Your complaint will be escalated to management at the underwriters office for review and feedback will be supp**** by their offices.
The insurance claim closed once the replacement was accepted and issued from the supplier.
Any issues other than physical/water damage, loss or theft with the replacement device will need to be handled under the device warranty with the supplier.
The underwriter who arranged the replacement will assist you with this process.
Kind Regards,
Thank you for bringing this matter to our attention,
Your complaint will be escalated to management at the underwriters office for review and feedback will be supp**** by their offices.
The insurance claim closed once the replacement was accepted and issued from the supplier.
Any issues other than physical/water damage, loss or theft with the replacement device will need to be handled under the device warranty with the supplier.
The underwriter who arranged the replacement will assist you with this process.
Kind Regards,
ZX
Zamantuli X's updateReviewer Update
08 Apr 2021, 09:22I have just received a call from Anisha and she's telling me that I have to deliver the laptop at Mt Edgecombe. No one said anything about the warranty Ts and Cs. I never said they must use supplier who gives their clients broken stuff or items with poor quality. They delivered a broken laptop at my home and they can collect it from there and 24 hour mobility should change the supplier and get me a proper machine or pay me cash so I can replace my lost item which I insured with them.
ZX
Zamantuli X's update08 Apr 2021, 09:22
Reviewer Update
I have just received a call from Anisha and she's telling me that I have to deliver the laptop at Mt Edgecombe. No one said anything about the warranty Ts and Cs. I never said they must use supplier who gives their clients broken stuff or items with poor quality. They delivered a broken laptop at my home and they can collect it from there and 24 hour mobility should change the supplier and get me a proper machine or pay me cash so I can replace my lost item which I insured with them.
24Hour Mobility Cellphone Insurance's replyOfficial
08 Apr 2021, 09:55Good Afternoon Zamantuli,
Thank you for letting us know. I have sent an enquiry to the underwriter requesting them to assist you in getting the device to the supplier for assessment.
As previously advised the claim is finalized and the insurer has paid the supplier for the replacement which was initially received in good order. The underwriter is unable to re-open the claim or assist with a second replacement on this claim which has been finalized.
The purpose of the warranty is to cover these devices when manufacturing defects occur which can happen to any device from any supplier or manufacturer and does not attest to the quality of the goods supp****.
We understand that these situations can be frustrating and we will do our best to ensure that the supplier fulfills the obligations of the warranty process.
Management at the underwriters office has been advised of this complaint and feedback will be supp**** once they have investigated accordingly.
Kind Regards,
Thank you for letting us know. I have sent an enquiry to the underwriter requesting them to assist you in getting the device to the supplier for assessment.
As previously advised the claim is finalized and the insurer has paid the supplier for the replacement which was initially received in good order. The underwriter is unable to re-open the claim or assist with a second replacement on this claim which has been finalized.
The purpose of the warranty is to cover these devices when manufacturing defects occur which can happen to any device from any supplier or manufacturer and does not attest to the quality of the goods supp****.
We understand that these situations can be frustrating and we will do our best to ensure that the supplier fulfills the obligations of the warranty process.
Management at the underwriters office has been advised of this complaint and feedback will be supp**** once they have investigated accordingly.
Kind Regards,
24Hour Mobility Cellphone Insurance's reply08 Apr 2021, 09:55
Official
Good Afternoon Zamantuli,
Thank you for letting us know. I have sent an enquiry to the underwriter requesting them to assist you in getting the device to the supplier for assessment.
As previously advised the claim is finalized and the insurer has paid the supplier for the replacement which was initially received in good order. The underwriter is unable to re-open the claim or assist with a second replacement on this claim which has been finalized.
The purpose of the warranty is to cover these devices when manufacturing defects occur which can happen to any device from any supplier or manufacturer and does not attest to the quality of the goods supp****.
We understand that these situations can be frustrating and we will do our best to ensure that the supplier fulfills the obligations of the warranty process.
Management at the underwriters office has been advised of this complaint and feedback will be supp**** once they have investigated accordingly.
Kind Regards,
Thank you for letting us know. I have sent an enquiry to the underwriter requesting them to assist you in getting the device to the supplier for assessment.
As previously advised the claim is finalized and the insurer has paid the supplier for the replacement which was initially received in good order. The underwriter is unable to re-open the claim or assist with a second replacement on this claim which has been finalized.
The purpose of the warranty is to cover these devices when manufacturing defects occur which can happen to any device from any supplier or manufacturer and does not attest to the quality of the goods supp****.
We understand that these situations can be frustrating and we will do our best to ensure that the supplier fulfills the obligations of the warranty process.
Management at the underwriters office has been advised of this complaint and feedback will be supp**** once they have investigated accordingly.
Kind Regards,