Poor Communication S****s

Hi there, I've been paying the cell phone insurance at 24 hour mobility for more than two years. When I placed a claim they declined my claim saying that I was not using the cell phone of which I agree to that because my wife was using the phone, but the time it get lost I was using it with my sim card. 24 hour mobility does not communicate with me I have to call them in order for me to get feedback they have poor communication s****s. If I did not call I shouldn't have known wat is going on exactly. Hello peter please help me. The person I was speaking to was Chahil Singh yesterday. You can contact me on my Spouse's cell as I dont have phone at the moment ********** 938