POOR ,BAD SERVICE EVER!!!

I'm really disappointed in the service I was given at 24hour mobility. After losing my phone at the baby changing room in East Rand Mall and was told that I lost it in a public place the claim will be declined I mean what's the reason we take insurances because we take them for such cases. Do I need to be in danger in order to claim or should I lie about how I lost my phone in order for me to be covered. I explained that I hand a hand full since I was with my son and we all know how babies need so much attention at some point you might forget something. Why didn't you guys look more into detail on what happened and what was the fault in leaving the phone, it's not like I was drunk or busy with make up. How does one trust you in the future when we need to insure our devices with you. I've been with you guys for over 2 years and this is my 2nd claim but I wasn't assist like I've claimed more then 4 times. People should never insure their phones with you guys and I shall tell them the bad experience I've had with you. What about all my money you were taking from my account and now I had to just cancel my contract with 24hour mobility because you not helpful but you just take peoples money and not secure anything. I will also stop my friend who was looking for an insurance for her new phone.