Policy Refund

Hi There <br> <br> I recently viewed my bank statements and I discovered that 24 Hour Mobility was deducting money from my account for a policy that was cancelled in 2010. The policy was reactivated in December 2013 with the same policy number. According to the consultant, the policy was cancelled and later re-activated and she couldn't tell me why. I was then advised to send a cancellation email and request a refund for the total amount paid in premiums. My query was transferred to Luzette Willemse. I would like to compliment Luzette Willemse on the wonderful service that she delivered. Speaking to her put my mind at ease and I knew that I was in good hands. To cut the story short, she called to notify me that the issue was rectified and that the total amount that was deducted from my account will be paid within 24hr - 48hr. Wow, I know companies work on SLA's but I wasn't expecting a turnaround time less than a week.<br> <br> Thank you so much Luzette Willemse. Much appreciated. Please continue to deliver quality service to your customers .<br> <br> Kind regards,<br> Olwethu Zide<br>