TN
Thuli N
1 reviews | Active since Oct 2018
23 Mar 2022, 11:56
Please bring back my cellphone in good condition
My cellphone was collected last week for back camera repairs in which the damage was made when they took it for screen repairs, I called today to check when I'll receive it and was told that the camera is fixed but I need to give my cell phone pin so that they open it and check for quality assurance. My cellphone has my important information including my bank app, when I refuse to allow the cellphone to be opened in my absence then I was told that if there are any faults, I'll have to make a new claim. At this point I just need my cellphone back. I'm beyond disappointed with the company. Their service use to be excellent.
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Replies (3)0
Replies (3)
24Hour Mobility Cellphone Insurance's replyOfficial
23 Mar 2022, 12:06 Good Morning Thuli,
Thank you for bringing this matter to our attention,
Please be advised that your complaint is being escalated to a Supervisor at the underwriters office for review.
We will request that the claim we expedited and feedback provided regularly.
Kind Regards,
Thank you for bringing this matter to our attention,
Please be advised that your complaint is being escalated to a Supervisor at the underwriters office for review.
We will request that the claim we expedited and feedback provided regularly.
Kind Regards,
24Hour Mobility Cellphone Insurance's reply23 Mar 2022, 12:06
Official
Good Morning Thuli,
Thank you for bringing this matter to our attention,
Please be advised that your complaint is being escalated to a Supervisor at the underwriters office for review.
We will request that the claim we expedited and feedback provided regularly.
Kind Regards,
Thank you for bringing this matter to our attention,
Please be advised that your complaint is being escalated to a Supervisor at the underwriters office for review.
We will request that the claim we expedited and feedback provided regularly.
Kind Regards,
TN
Thuli N's updateReviewer Update
25 Mar 2022, 18:11I received my cellphone today and the back camera is worse than before. I’m so sad and disappointed. The person who has been fixing it ruined it. I regret even returning it for 2nd repairs. This is not fair. The worse thing is that it went for screen repairs the first time, how come is the back camera damage whereas both cameras were working well when it was collected. And now for more repairs to happen I’ll have to do another claim as I was told when I refused to give away my pin.
TN
Thuli N's update25 Mar 2022, 18:11
Reviewer Update
I received my cellphone today and the back camera is worse than before. I’m so sad and disappointed. The person who has been fixing it ruined it. I regret even returning it for 2nd repairs. This is not fair. The worse thing is that it went for screen repairs the first time, how come is the back camera damage whereas both cameras were working well when it was collected. And now for more repairs to happen I’ll have to do another claim as I was told when I refused to give away my pin.
24Hour Mobility Cellphone Insurance's replyOfficial
31 Mar 2022, 11:12 Good Morning Thuli,
Please be advised that your complaint is being escalated to a Supervisor at the underwriters office for review.
The pin was required in order to test the repairs and this would need to be given.
Asking a client for their pin in order to test a device is common repair practice and repairs cannot be authentically tested without this information.
Please be advised that your complaint is being escalated to a Supervisor at the underwriters office for review.
The pin was required in order to test the repairs and this would need to be given.
Asking a client for their pin in order to test a device is common repair practice and repairs cannot be authentically tested without this information.
The repair centre will often wipe a device of personal information and will not be able to gain any access to your personal information.
We will request that the claim be expedited again and feedback provided.
Kind Regards,
24Hour Mobility Cellphone Insurance's reply31 Mar 2022, 11:12
Official
Good Morning Thuli,
Please be advised that your complaint is being escalated to a Supervisor at the underwriters office for review.
The pin was required in order to test the repairs and this would need to be given.
Asking a client for their pin in order to test a device is common repair practice and repairs cannot be authentically tested without this information.
Please be advised that your complaint is being escalated to a Supervisor at the underwriters office for review.
The pin was required in order to test the repairs and this would need to be given.
Asking a client for their pin in order to test a device is common repair practice and repairs cannot be authentically tested without this information.
The repair centre will often wipe a device of personal information and will not be able to gain any access to your personal information.
We will request that the claim be expedited again and feedback provided.
Kind Regards,