1 reviews | Active since Jun 2011
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<p>My Iphone 6 got damaged early this year, the problem was with the screen and the camera. I put in a claim and it was approved. arrangements were made for the phone to be picked up and finally the phone was fixed. few days after the phone has been returned it switched off and it is no longer coming back on. I raised this issue with the insurer which gave me a name of another lady (Nqobile) who eventually did send me an email, telling me that the repair centre will give me a call but nothing has been done since. I have been sitting with an unusable phone for the whole week. Can you please explain to me in simple english. As to what is happening here??? I really feel like an idiot , and this is not acceptable. Send me the contact details of the repair centre so that I can take this phone there myself.</p>
Good Afternoon
Thank you for bringing this matter to our attention,
Please be advised that I have escalated this claim to the supervisor and requested that contact be made as a matter of urgency.
Kind Regards
Megan Hope
Claims Manager - Pinnacle Marketing
Good Afternoon
Thank you for bringing this matter to our attention,
Please be advised that I have escalated this claim to the supervisor and requested that contact be made as a matter of urgency.
Kind Regards
Megan Hope
Claims Manager - Pinnacle Marketing
I have just received the most devastating update from this insurer, this is what they said '
Thank you for the email, the repair centre has advised the device is B.E.R. As your cover only cover repairs we will not be replacing the device , the repair centre will be sending back your unrepaired device. The policy will be cancelled.' honestly guys? I really don't understand this. I am hoping that they will also return all my premiums.
I have just received the most devastating update from this insurer, this is what they said '
Thank you for the email, the repair centre has advised the device is B.E.R. As your cover only cover repairs we will not be replacing the device , the repair centre will be sending back your unrepaired device. The policy will be cancelled.' honestly guys? I really don't understand this. I am hoping that they will also return all my premiums.
They decided not to fix my phone and now they can't return it to me also. Really guys, what is this??? This has been such a disappointing moment in my life, when I have been paying for an insurance for the whole year but I have nothing to show for it. They declined my claim when I really need them the most. It is okay just bring back my device and cancel my policy.
They decided not to fix my phone and now they can't return it to me also. Really guys, what is this??? This has been such a disappointing moment in my life, when I have been paying for an insurance for the whole year but I have nothing to show for it. They declined my claim when I really need them the most. It is okay just bring back my device and cancel my policy.