SN
Sihle N
1 reviews | Active since Apr 2015
29 Jul 2015, 15:26
phone ******
my phone was ****** on the 3rd of july reported it also got it blocked and mtn blacklisted my phone sent my claim form to my insurance yet my insurance declined my form saying that my sim was not in my phone at the time my phone was ****** , which is the second time they decling me for invailed reason at first i reported my phone broken screen they rejected my claim saying my sim wasnt in my phone now also they repeating the same thing, but yet still deduct money on my salary date but again wont replace my phone
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24Hour Mobility Cellphone Insurance's replyOfficial
29 Jul 2015, 16:40Hello Swizzhle,
Thank you for bringing this matter to our attention.
Please be advised that the underwriter can only approve a claim in the event that all obligations of the policy have been met.
the policy wording states that the handset is only covered while in use with the insured number as stipulated on your original policy schedule. On verification it was found that your handset was last used with the insured number on the 27/06/2015 however the theft occurred on the 03/07/2015 as per your claim form.
This is the reason for the repudiation.
The debit order request was already sent to the bank by the time the claim was submitted and this is the reason that you where debited after the claim was declined. The system does reflect that a refund has been requested on your behalf.
Should you have a valid reason for not using your insured number on the 03/07/2015 when the loss occur please submit this reason in writing to *** and we will forward as a motivation to the underwriters office to review the claim accordingly
Kind Regard
Megan Hope
***
Thank you for bringing this matter to our attention.
Please be advised that the underwriter can only approve a claim in the event that all obligations of the policy have been met.
the policy wording states that the handset is only covered while in use with the insured number as stipulated on your original policy schedule. On verification it was found that your handset was last used with the insured number on the 27/06/2015 however the theft occurred on the 03/07/2015 as per your claim form.
This is the reason for the repudiation.
The debit order request was already sent to the bank by the time the claim was submitted and this is the reason that you where debited after the claim was declined. The system does reflect that a refund has been requested on your behalf.
Should you have a valid reason for not using your insured number on the 03/07/2015 when the loss occur please submit this reason in writing to *** and we will forward as a motivation to the underwriters office to review the claim accordingly
Kind Regard
Megan Hope
***
24Hour Mobility Cellphone Insurance's reply29 Jul 2015, 16:40
Official
Hello Swizzhle,
Thank you for bringing this matter to our attention.
Please be advised that the underwriter can only approve a claim in the event that all obligations of the policy have been met.
the policy wording states that the handset is only covered while in use with the insured number as stipulated on your original policy schedule. On verification it was found that your handset was last used with the insured number on the 27/06/2015 however the theft occurred on the 03/07/2015 as per your claim form.
This is the reason for the repudiation.
The debit order request was already sent to the bank by the time the claim was submitted and this is the reason that you where debited after the claim was declined. The system does reflect that a refund has been requested on your behalf.
Should you have a valid reason for not using your insured number on the 03/07/2015 when the loss occur please submit this reason in writing to *** and we will forward as a motivation to the underwriters office to review the claim accordingly
Kind Regard
Megan Hope
***
Thank you for bringing this matter to our attention.
Please be advised that the underwriter can only approve a claim in the event that all obligations of the policy have been met.
the policy wording states that the handset is only covered while in use with the insured number as stipulated on your original policy schedule. On verification it was found that your handset was last used with the insured number on the 27/06/2015 however the theft occurred on the 03/07/2015 as per your claim form.
This is the reason for the repudiation.
The debit order request was already sent to the bank by the time the claim was submitted and this is the reason that you where debited after the claim was declined. The system does reflect that a refund has been requested on your behalf.
Should you have a valid reason for not using your insured number on the 03/07/2015 when the loss occur please submit this reason in writing to *** and we will forward as a motivation to the underwriters office to review the claim accordingly
Kind Regard
Megan Hope
***