Phone booked for 4th time in 1 month

Good day<br> <br> Im very much disgusted by the service and lack of communication I have been getting from 24 hour mobility. In a space of 1 month my phone is taken in for the fourth time. I was told if the mobile is not fixed by third attempt id get a new one yet that has not happened . when I call to enquire im always being told someone will contact me to arrange for collection yet that has not happened. <br> <br> I requested a recording of my conversation on the 11 of March where hey stated I would get a new handset if the phone has to go back for the fourth time. Its now going to be 4 weeks for me without a proper working phone yet I never skip my monthly premiums. <br> <br> I got off the phone today with a lady called Lizelle who couldn't answer half of the questions I asked her , yet could not let me talk to her superiors. What kind of service is it where you speak to different people all the time who tell you same story yet no action is taken. Im definitely getting myself another insurance once my phone issue is resolved .<br> <br> and yes I wouldn't advice anyone to go for people who shift responsibilities to their repair centres whom I don't even know.