Pathetic Service! Insurance Cancelled without my knowledge!

<p>After struggling to get them to approve my previous claim due to un-updated details for over 3 months, now with the new claim, the excuse is that my insurance has been cancelled. How is this possible, if I never submitted the CANCELLATION form. Yes, I did ask how I can cancel, because I was fed up with the previous claim, the form was sent to me but I never actioned on that! You people are the worst service providers I have ever come accross. I really hope MTN gets to read what they got their MTN clients into!My Policy number is MNTLF ********** ! I want my claim to be addressed!</p>