1 reviews | Active since Mar 2017
PATHETIC SERVICE FROM MTN/PINNACLE MARKETING
<p>I LOST MY CELLPHONE AUGUST2016 AND IT WAS INSURED WITH MTN INSURANCE. I SUBMITTED TO THEM MEANING MTN INSURANCE A CLAIM IN THE MONTH OF AUGUST, I NEVER RECEIVED FEEDBACK UNTIL I STARTED MAKING FOLLOW UPS WITH THEM. WHEN I SUBMITTED MY CLAIM I SENT THROUGH ALL THE DOCUMENTATION THAT MTN INSURANCE REQUESTED FROM ME. I WAS TOLD WHEN MAKING FOLLOW UPS THAT THEY HAVE CHANGED THE INSURANCE TO ****** PATHETIC PINNACLE MARKETING WHICH I WAS MADE AWARE LAST YEAR DECEMBER OF THE CHANGE. I COMPLETED ANOTHER CLAIM FORM TO PINNACLE MARKETING AS PER THE INSTRUCTION I GOT FROM PINNACLE. I MADE A FOLLOWS UPS LIKE I DID WITH MTN INSURANCE AND THE FEEDBACK FROM PINNACLE THAT I CLAIMED IN DECEMBER AND THE PHONE GOT LOST IN AUGUST. QUESTION IS WHO'S PROBLEM IS THAT MTN INSURANCE DID NOT HAND OVER OUR CLAIMS TO THE NEW COMPANY AND WHY DOES PINNACLE APPLY THEIR MINDS AS THE FIRST CLAIM WAS MADE THE SAME MONTH I LOST MY PHONE. MTN AND PINNACLE ARE USING PEOPLE AND TAKING ADVANTAGE. PINNACLE WHEN TAKING OVER COULD HAVE CONTINUED WHERE MTN LEFT UNLIKE TAKING ME FOR A RIDE. I AM GOING TO TAKE THIS FURTHER TO OMBUDSMAN REGARDING THE STINKING SERVICE I RECEIVED FROM TWO INSURANCE COMPANIES. AT LEAST PEOPLE WOULD KNOW HOW BADLY THEY TREAT THEIR CUSTOMERS AND I AM GOING TO SPREAD THE WORD THAT PINNACLE MARKETING IS A **** TAKING ADVANTAGE OF PEOPLE LIKE US</p>
Dear Phike Mdawe,
Thank you for bringing your concerns to our attention.
Please note that the terms of the policy state that all claims have to be submitted within 30 days from date of incident - as the incident occurred in August 2016 and the claim form was only completed in December 2016, the claim had subsequently been declined due to late submission.
The underwriter has advised that if you can supply us with the original claim form that you completed and submitted in August 2016, that they would review the claim however this was never received.
We can only reconsider the claim once confirmation of the claim been completed and submitted within 30 days from date of incident has been received.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Dear Phike Mdawe,
Thank you for bringing your concerns to our attention.
Please note that the terms of the policy state that all claims have to be submitted within 30 days from date of incident - as the incident occurred in August 2016 and the claim form was only completed in December 2016, the claim had subsequently been declined due to late submission.
The underwriter has advised that if you can supply us with the original claim form that you completed and submitted in August 2016, that they would review the claim however this was never received.
We can only reconsider the claim once confirmation of the claim been completed and submitted within 30 days from date of incident has been received.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Hi
thanks for your response,but I did mention that the first submisson was done with MTN same month that i lost my phone. MTN with their insurance were not using the claim they were doing it through their system. so why do i have to be penalised because of some administration that did not go well. After i was told that Pinnacle took over that is when i was advised to complete the claim form and send it back to Pinnacle by then it was December
my claim was done on time with Mtn so please sort this out as I did everything on time not my problem that insurance were changed and was advised later. If you say I must submit my form please do provide me with an email that i must send my stuff to
this has taken so long that it has drained me emotionally
Hi
thanks for your response,but I did mention that the first submisson was done with MTN same month that i lost my phone. MTN with their insurance were not using the claim they were doing it through their system. so why do i have to be penalised because of some administration that did not go well. After i was told that Pinnacle took over that is when i was advised to complete the claim form and send it back to Pinnacle by then it was December
my claim was done on time with Mtn so please sort this out as I did everything on time not my problem that insurance were changed and was advised later. If you say I must submit my form please do provide me with an email that i must send my stuff to
this has taken so long that it has drained me emotionally
Good Morning.
Please can you submit all of the information to ***, Once received the team will attended to the matter as swiftly as possible.
Kind Regards
Megan Hope
Claims Manager - Pinnacle Marketing.
Good Morning.
Please can you submit all of the information to ***, Once received the team will attended to the matter as swiftly as possible.
Kind Regards
Megan Hope
Claims Manager - Pinnacle Marketing.