Pathetic Service from MTN Insurance

<p> </p> <p>I contacted Pinnacle Marketing on the 5th of January as my iPhone got water damage, they sent me a claim form which I filled in and sent back on the 9th of Jan</p> <p>I then sent an email on the 11th, 13th & 16th of January asking if my claim form was received and for feedback. below is the mail I sent on the 16th<br /> "I submitted my claim form on the 9th January and have heard nothing since - I need to get this sorted out URGENTLY as I need my phone for work</p> <p>Can someone please come back to me via email ASAP!"</p> <p>I then got a mail back from Chanel Du Plessis on the 16th saying</p> <p>"Please be advised that I have requested feedback on your claim and will do a follow up tomorrow as well – I will revert back to you with feedback on the outcome of the claim as soon as possible.</p> <p>I do apologize for any inconvenience and frustration caused."</p> <p>on the 18th I received a mail from Somaya saying</p> <p>"Your claim has been approved and your device is repairable.</p> <p>In order to authorise repairs to your device, we require an excess of R150.00 to be paid into the following account:"</p> <p>I immediately made the payment and mailed through the POP</p> <p>on the 20th Jan again I mailed a follow up as I had heard nothing</p> <p>"Good Morning Somaya, please confirm that you received my proof of payment 2 days ago. <br /> can you please advise when I can expect delivery"</p> <p>on 24th January I received a response from Somaya </p> <p>"Kindly be advised the repairer is still waiting on spares , he will get back to us shortly."</p> <p>on the 25th I got this mail from Somaya</p> <p>"Kindly be advised I was on leave, we arranged with the repairer for collection, see waybill attached."</p> <p>then on the 26th the wrong handset was delivered to my address</p> <p>on the 28th the courier collected the incorrect handset</p> <p>30th January I sent a follow up email asking what was going on as AGAIN I had heard NOTHING from Pinnacle Marketing.</p> <p>I then received the email below from Janine </p> <p>"Please be advised that the repairer informed us today that the clients device is BER(Beyond economical repair). </p> <p>Hence we will be replacing the clients device with a new device. One of our claims consultants will be contacting the client shortly."</p> <p>31st January I sent another email asking when I will receive delivery and have had no response again!</p> <p> </p> <p>It is now almost a month and I still have no idea when I am receiving my repaired or replaced phone</p> <p> </p> <p> </p>