NS
Neo S

1 reviews | Active since Oct 2011

23 Jun 2017, 11:08

Pathetic Service continues.......

<p>I am post being angry and frustrated with this company, I am simply drained!!!! The phone was received on the 21/06/2017 and guess what the touch screen functionality on the left hand side of the phone is still not working even though when the phone was taken in for repairs for the second time I had informed Lavona Sylvester of what the issues were with the phone after the first repair work was done on it. </p> <p>Let's put all this into perspective - in less than 60 days my phone has gone in for repairs twice and it is still not fixed. In less than 60 days 24hr mobility's repair centre has had my phone in their possession for more than 5 weeks and the phone is still not fixed. In less than 60 days 24 mobility has debited my account twice, they have had my phone in their possession twice for more than a month and the phone is still fixed.</p> <p>This is really really really a world class service they are providing.......</p>

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Replies (1)
24Hour Mobility Cellphone Insurance
24Hour Mobility Cellphone Insurance's reply23 Jun 2017, 15:11
Official

Good Day Neo,

Thank you for bringing this matter to our attention.
We are very sorry to hear of all of the frustration caused as this is not the kind of service we expect our clients to receive.

Please be advised that I have escalated this matter to management at the underwriter’s office for review and investigation.

I have asked the supervisor to look into the claim and address all of the concerns that you have mentioned above.

Please expect feedback from their office with regards to the screen.

We appreciate your feedback provided as only through customer feedback such as the above can we address and improve service issues

Kind Regards

Lavona Sylvester

Claims Team Leader - Complaints

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