NM
Ntokozo M

1 reviews | Active since Apr 2018

18 Apr 2018, 14:01

Pathetic Service!!!!

I am extremely disappointed and unhappy with the poor service I received from this company and their broker Monitor Administrators, particularly the unprofessional and despicable attitude displayed by Jabu Buthelezi and Jeethen Jaikissoon. They are both equally ***********, useless and just plain rude!

I submitted a claim for a damaged device on the 16th of March 2018 and till this day, my device still hasn't been collected... despite numerous calls and emails!!!

Jabu has been deliberately ignoring my calls and emails and Jeethen had the nerve to hang up on my when I asked about the collection of my device.

I have asked that this matter gets escalated but nothing has been done clearly. I demand urgent action asap!!!!

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Replies (1)
24Hour Mobility Cellphone Insurance
24Hour Mobility Cellphone Insurance's reply23 Apr 2018, 12:37
Official
Good day Ntokozo Majozi, Thank you for bringing this to our attention. Please be advised that the above complaint has been escalated to management at the underwriter’s office for review and investigation. Once the investigation is completed feedback will be provided. Kind Regards, Lavona Sylvester Claims Team Leader – ***