1 reviews | Active since Jul 2014
Pathetic service
First and foremost I am completely disgusted by the lack of service 24hour mobility has provided me with. The approval process was pain free, but when they told me that the phone they had to offer me was a samsung s5, I initially had a samsung s4 which I completely adored. For one I don't like the s5 it is a big ass phone!!! I had one I gave it away!!! Now they want me to choose from a list of phones THEY HAVE ON OFFER!!!! I don't want the a3 it's a complete downgrade so is the a5 after telling this to Zandile she explained that I UNFORTUNATELY do not have a choice in the matter!! Mind you I have been paying them religiously without a debit order being reversed. I then explained my concerns with Zandile and she transferred me to Vash. Vash then explained the same thing she did blah blah blah ok I accepted. Now I'm being told I unfortunately can't choose a colour??? I want a iPhone 5, I'm willing to pay in whatever difference there is to pay, if not that I want a white s5 I am already going to sit with a brick I don't want, \ Zandile and Vash may I choose the colour of my brick??? I WANT A WHITE ONE!!!! I"
Thank you for bringing the above matter to our attention.
Please be advised that the policy wording states:
In the event that the MOBILE DEVICE
ii) Is replaced by your Insurer, they agree to replace the MOBILE DEVICE with
the same make and model as the Insured MOBILE DEVICE unless the same
make and/or model is no longer available. The Insurer will then replace
with a MOBILE DEVICE of the same value and similar functions as the
original MOBILE DEVICE at the time of loss.
An Iphone 5 would therefore not be a suitable replacement as per the policy wording.
The underwriter cannot guarantee the color of the replacement however they will request a white one in order to try and accommodate your request.
I will forward this complaint to the logistics department to see what can be done to try and accommodate your request.
Kind regards
Megan Hope
***
Thank you for bringing the above matter to our attention.
Please be advised that the policy wording states:
In the event that the MOBILE DEVICE
ii) Is replaced by your Insurer, they agree to replace the MOBILE DEVICE with
the same make and model as the Insured MOBILE DEVICE unless the same
make and/or model is no longer available. The Insurer will then replace
with a MOBILE DEVICE of the same value and similar functions as the
original MOBILE DEVICE at the time of loss.
An Iphone 5 would therefore not be a suitable replacement as per the policy wording.
The underwriter cannot guarantee the color of the replacement however they will request a white one in order to try and accommodate your request.
I will forward this complaint to the logistics department to see what can be done to try and accommodate your request.
Kind regards
Megan Hope
***