ST
Siphiwe T
1 reviews | Active since Oct 2017
06 Oct 2021, 15:01
Pathetic Customer Services - 24Hour Mobility Cellphone Insurance
I submitted a claim last week Thursday, to date I am being sent from pillar to post. its either there is missing info and once submitted they never come back to you. even when there is a missing info they never call/email. its Pathetic that we need to baby sit your consultant to get things done. I have to call in 4 times a day to get a response from them. To date they have not determine whether the claim is approved or not. so I know that that I must just go and buy a new phone.
Helpful (0)
Replies (5)0
Replies (5)
24Hour Mobility Cellphone Insurance's replyOfficial
06 Oct 2021, 16:33Dear Siphiwe Thwala
Thank you for taking the time to inform us of the below claim related matter.
Please know that the complaint has been escalated to the relevant team leader at the underwriter's office for processing.
I wish to send our apologies for the inconvenience caused with the this delay, this is surely not the kind of service we want our clients to experience.
If you have any further queries, please feel free to email us on ***
Kind Regards,
24HR Mobility Team
Thank you for taking the time to inform us of the below claim related matter.
Please know that the complaint has been escalated to the relevant team leader at the underwriter's office for processing.
I wish to send our apologies for the inconvenience caused with the this delay, this is surely not the kind of service we want our clients to experience.
If you have any further queries, please feel free to email us on ***
Kind Regards,
24HR Mobility Team
24Hour Mobility Cellphone Insurance's reply06 Oct 2021, 16:33
Official
Dear Siphiwe Thwala
Thank you for taking the time to inform us of the below claim related matter.
Please know that the complaint has been escalated to the relevant team leader at the underwriter's office for processing.
I wish to send our apologies for the inconvenience caused with the this delay, this is surely not the kind of service we want our clients to experience.
If you have any further queries, please feel free to email us on ***
Kind Regards,
24HR Mobility Team
Thank you for taking the time to inform us of the below claim related matter.
Please know that the complaint has been escalated to the relevant team leader at the underwriter's office for processing.
I wish to send our apologies for the inconvenience caused with the this delay, this is surely not the kind of service we want our clients to experience.
If you have any further queries, please feel free to email us on ***
Kind Regards,
24HR Mobility Team
ST
Siphiwe T's updateReviewer Update
15 Oct 2021, 15:46Following my review one would think that this Claim would be closed by now, But still i have to call you guys to get the status on my claim, i feel like im being taken for a fool right now. why are the approved claims not fast tracked. 11 days later i still call to get an update #****ed
ST
Siphiwe T's update15 Oct 2021, 15:46
Reviewer Update
Following my review one would think that this Claim would be closed by now, But still i have to call you guys to get the status on my claim, i feel like im being taken for a fool right now. why are the approved claims not fast tracked. 11 days later i still call to get an update #****ed
24Hour Mobility Cellphone Insurance's replyOfficial
18 Oct 2021, 09:16 Dear Siphiwe Thwala,
The new device is shown as delivered and signed for on the 13 October 2021, the policy has been updated accordingly.
Please can you advise what information is required?
We await your response in order to escalate the query.
Kind Regards,
24 Hour Mobility Team,
The new device is shown as delivered and signed for on the 13 October 2021, the policy has been updated accordingly.
Please can you advise what information is required?
We await your response in order to escalate the query.
Kind Regards,
24 Hour Mobility Team,
24Hour Mobility Cellphone Insurance's reply18 Oct 2021, 09:16
Official
Dear Siphiwe Thwala,
The new device is shown as delivered and signed for on the 13 October 2021, the policy has been updated accordingly.
Please can you advise what information is required?
We await your response in order to escalate the query.
Kind Regards,
24 Hour Mobility Team,
The new device is shown as delivered and signed for on the 13 October 2021, the policy has been updated accordingly.
Please can you advise what information is required?
We await your response in order to escalate the query.
Kind Regards,
24 Hour Mobility Team,
ST
Siphiwe T's updateReviewer Update
18 Oct 2021, 14:51Hi The outstanding Claim that was in question was for the Notebook. - That Being Said - I must appreciate the consultant by the name of Sibusile Zwane, whom when i called on Friday I had spoken to. He has is on the ball with the claim and has assured that he will oversee the process and advise of any missing info that might be needed.
Thank you
Siphiwe
Thank you
Siphiwe
ST
Siphiwe T's update18 Oct 2021, 14:51
Reviewer Update
Hi The outstanding Claim that was in question was for the Notebook. - That Being Said - I must appreciate the consultant by the name of Sibusile Zwane, whom when i called on Friday I had spoken to. He has is on the ball with the claim and has assured that he will oversee the process and advise of any missing info that might be needed.
Thank you
Siphiwe
Thank you
Siphiwe
24Hour Mobility Cellphone Insurance's replyOfficial
27 Oct 2021, 09:34Thank you for the above feedback,
Please let us know if any further assistance is required.
We are glad to see that the claim is resolved.
Kind Regards,
24 Hour Mobility.
Please let us know if any further assistance is required.
We are glad to see that the claim is resolved.
Kind Regards,
24 Hour Mobility.
24Hour Mobility Cellphone Insurance's reply27 Oct 2021, 09:34
Official
Thank you for the above feedback,
Please let us know if any further assistance is required.
We are glad to see that the claim is resolved.
Kind Regards,
24 Hour Mobility.
Please let us know if any further assistance is required.
We are glad to see that the claim is resolved.
Kind Regards,
24 Hour Mobility.