JS
Jaco S
1 reviews | Active since Sept 2015
20 Aug 2018, 10:32
pathetic and *********** company
last year these palookas took 4months to handle my claim. this time around its just as bad. Waitng for like 5 people to phone me back. WORSE SERVICE THAN TELKOM. They just keep on ignoring me... Pamela was supposed to phone me back in 5 mins time Wednesday, I'm still waiting!!
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24Hour Mobility Cellphone Insurance's replyOfficial
22 Aug 2018, 11:46Dear Mr Swanepoel,
Thank you for bringing this to my attention.
I am very sorry that you have experienced such difficulty with your claim. Please be advised that this is not the type of service we expect our clients to receive.
As communicated to you, collection of your device will be arranged accordingly.
Thank you and regards,
Lavona Sylvester
Claims Team Leader - ***
24Hour Mobility Cellphone Insurance's reply22 Aug 2018, 11:46
Official
Dear Mr Swanepoel,
Thank you for bringing this to my attention.
I am very sorry that you have experienced such difficulty with your claim. Please be advised that this is not the type of service we expect our clients to receive.
As communicated to you, collection of your device will be arranged accordingly.
Thank you and regards,
Lavona Sylvester
Claims Team Leader - ***