Overdue insurance claim

<p>Claimed was logged a month ago, n all documents were submitted sms received stating claim went through successful and they will call after 3 days. Since then I'm still waiting for the call. One tries to call back to hear of the claim update but u hold on forever on forever on the line and it automatically cuts you. If not u just can't go through to anyone. I then decided maybe they busy during the day since they work 9-7pm. But called at 6:20 n was told working hours and that the call center was closed. Like WHAT THE HELL!! Guess what every month with no fail they deduct the money but no service. This is nonsense service, atleast and update or a call from someone will give hope. But nothing. How is one suppose to get service when there is no communication. What's strange is that the applications department is always available but claim it seems no one works there. This means you want our business but can't offer the service. Nonsense n *** service this is!!!!!</p>