1 reviews | Active since Sept 2013
OVER BILLING
IN MAY 2014 I REQUESTED I COPY OF THE CONTRACT AND ON IT IT STATED THAT MY MONTHLY CONTRIBUTION IS R94 INCLUDING ADMIN FEES. AGAIN IN 2015 IN CANT RECALL THE MONTH I RECEIVED AN UPDATED CONTRACT AND IT ALSO HAD R94 .HOWEVER YOU HAVE BEEN DEBITING MR R104 FROM THEN TILL NOW.CAN YOU SEND ME THE SAME COPY OF THE CONTRACTED STATING THAT MY PREMIUM IS R94 AND CREDIT ME THE R10 IN ACCESS YOU HAVE BEEN BILLING ME WITH.<br> I KEPT QUIET ALL ALONG BECAUSE I THOUGHT CAME A TIM E WHEN I HAVE TO CLAIM IT WILL BE A SEEM LESS PROCESS LITTLE DID I KNOW THAT IT WILL BE A NIGHTMARE. PLEASE SEND ME THE COPY TO [Email Removed] I AM HONESTLY NOT HAPPY WITH YOU GUYS LIKE I WAS BEFORE,I EVEN REFERRED MY FAMILY AND FRIENDS TO YOU NOW I REGRET EVER DOING THAT.
Thank you for bringing the above complaint to our attention.
Please be advised that with the details supp**** in the complaint, we are locating insurance for a different client.
In order for us to investigate the matter further, we will require the policy holders ID or insured cellphone number. We have tried calling the number provided in the complaint, however we have being advised that we have the incorrect number.
I will be sending an email directly through to the address provided in the conplaint in order for us to obtain the necessary details.
Once received, I will be able to look into this further.
Kind Regards,
Valencia Steph****
***
Thank you for bringing the above complaint to our attention.
Please be advised that with the details supp**** in the complaint, we are locating insurance for a different client.
In order for us to investigate the matter further, we will require the policy holders ID or insured cellphone number. We have tried calling the number provided in the complaint, however we have being advised that we have the incorrect number.
I will be sending an email directly through to the address provided in the conplaint in order for us to obtain the necessary details.
Once received, I will be able to look into this further.
Kind Regards,
Valencia Steph****
***