Outstanding Service

<p>We bought 2 laptops a year ago from Pinnacle in Midrand. A week prior to the warrantee expires the keyboard on My daughters laptop gave problems. Laptop was returned to Pinnacle to repair. My daughter was only in JHB for a week's break from her varsity holiday at UCT. Pinnacle could not get parts in time for her to take laptop back with her to Cape Town. The agent that I dealt with, Lerato Mzangwe, offered for them to send the laptop to Cape Town Free of charge & my daughter can collect it at their branch. The laptop was send via couriers. Neither the sales person at Pinnacle in Cape Town or my daughter checked on the laptop when it arrived in Cape Town. The laptop got damaged by the couriers and two parts were broken. This was reported to Lerato, and between her and her supervisor Elizabeth, they managed to order new parts in order to repair laptop propery. At this stage the laptop was no longer under warrentee. The service I received from Lerato has been unbelievable. I received weekly updates of progress on parts. Lerato never failed to keep me in the picture of progress. The quality of service, efficiency and friendlyness that I received all the time from Lerato has been exceptionally good. If only there were more people like Lerato & Elizabeth. Pinnacle can be complimented for the quality staff they employ - Lerato Mzangwe is a huge asset for any organization. </p>