ONLY ABOUT THE MONEY, NO SERVICE!!!

I have been with this company for years.. and paid on time all the time every month. I then had a phone on contract with MTN and eventually upgraded my device which no insurance was offered to me by MTN. The number I upgraded obviously goes into the new upgraded device. The ****** one however was not used for 2 months, but then it got ****** so the old phone was still insured but the upgraded device was not. Was not aware of the policy that the insured number had to be in phone. I had to contact all the time and all they could tell me was about the policy. But no one provided customer service. I want to cancel because they declined my claim and why am I paying when the number that's insured is my new device but yet still no one offered me insurance. And the other device is now gone. No one got back to me when I asked it to be cancelled in the beginning of the month, so I want to wait and see if they are going to tell me about a 30 day policy. I am going to take this further because this insurance company only takes your money and would not assist and even try to understand. Pathetic service. They dont contact you , you have to contact them. No way of speaking to customers, so who are you employing. Every day going forward I will add a comment about this company that failed me in so many ways. I would not recommend you to anyone, I'd rather go without insurance even if you guys were the only insurance company in the whole wide world. MOST HORRIBLE EVER!!!!!!!! THE WORST!!!!!!!